So I made an appointment for the next evening and was sternly instructed by the Genius Bar staff to be there no later than 10 minutes before my appointment. If my phone was going to get fixed I needed an appointment. Sometimes in life, that is just the way the cookie crumbles.
Only people that own broken Apple products were sent away. People spending money on new products don’t have to wait. No one who buys a new iPhone, Apple computer or iPad needs an appointment. I wondered…in all of the promotional junk mail sent by Apple trying to get me to spend more money, how hard would it have been to mention that Verizon does not support Apple products and that I needed an appointment to fix a manufacturing defect?īut hey, at least everyone needs to get an appointment. It didn't take a genius to figure out the store didn't have enough staff.Īpple markets to me by e-mail at least once a week. This was the first time I was told I needed an appointment to get warranty service for a broken phone. I’ve had a cell phone since the late 1980s. Unless Apple spends money to rent more space, the Apple retail experience will remain crummy. No matter how many sales associates Apple hires to help the ever-increasing number of customers, the Boca store’s square footage isn’t getting any bigger. The local Apple store was small in 2005 and is the same size today. Should anyone be surprised that this formula does not work? And when you go elsewhere, you won’t have to deal with Michael.Īt midday, Best Buy (NYSE:BBY) was well off of its 52 week high of $84.37, trading at $68.57.Ten times the amount of sales being serviced by three times the number of stores. Quite simply, any option is better than Best Buy. When they ship to Florida there’s no sales tax. Your other non-Apple-yet-Apple-options: - returns are easy. In our experience, the “Geek Squad” is kind of a joke. While Apple’s tech folks may send you to Best Buy for convenience, they’re just not, well, “Geniuses” there. Until we do - and probably after we do - we advise that our readers just buy Apple things from Apple at Town Center Mall or in Wellington. We did email their media folks and haven’t yet heard back. Michael then told us we could call 1-800-best-buy if we had any questions. Keep in mind, a brand new airpod unit - with the airpods - is $160. A singular Airpod in this store will cost you $220.” Apple - being Apple - said, “no problem, you can buy a singular Airpod for $60.” The tech support team made an appointment and said Best Buy will have it and take care of it.īut at the appointment, Best Buy’s on duty Geek, supported by Manager Michael (he’s the guy in the blue shirt with the important earpiece) said “we don’t support Apple’s pricing model. Apple schedules it, sends notes of the cases, and tells customers that Best Buy will solve the problem. In fact, Apple’s fantastic tech support team now offers appointments with the Geek Squad. He is important because he has an earpiece.Īpple has declared Best Buy to be an authorized Service Center for its products.
Michael is a manager at Best Buy in Boca.
#Apple store appointment boca raton full
Sadly, the last full service electronics store in the area just can’t get customer service right. BOCA RATON, FL () - Best Buy continues to be a blight on the belly of Boca Raton.
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